What distinguishes a good health care team from a great one?
A dedicated, experienced, and diverse group of health care professionals were brought together to ponder this important question. During its deliberations, the group carefully formulated twenty essential, yet simple, concepts that exemplify a superior team. These concepts are The Essential 20.
This book is written specifically for front-line health care support staff that either are in training or are reviewing their teams’ effectiveness. It is hoped The Essential 20 can be both a template and a measure of a team’s continuous pursuit of excellence.